City Car Radio

Mera Nimaev a month ago

My only day off is on Saturday. I arrived, the store was closed at 3 p.m.

MacLean Fitzgerald 4 months ago

I have had multiple audio needs over the years and always use City Car Radio. Always walk away satisfied. I have recommended to multiple family/friends.

Rabih Hage Edited 9 months ago

I’m updating my review after a very negative recent experience. I contacted the shop to reschedule an appointment after they were closed on the day I was supposed to drop off my car. During this call, I was spoken to in an aggressive and inappropriate manner, without any justification. I’ve been a customer for over 1.5 years and had no issues in the past. Unfortunately, the person currently handling customer calls was hostile and dismissive, and simple questions were met with anger rather than help. I previously worked with Taylor King, who was excellent and very professional. It’s disappointing to leave this update, but the customer service I experienced was unacceptable. ----------------- Previous review: Just want everyone to know that they charge a flat rate of $180 for any work. They installed a radio unit that I bought and it stopped working 1 year later. Brought it back to them. It was a cable that got disconnected. They worked on it for like 20 minutes. Got charged $180. I appreciate the honesty though. They didn’t lie about how easy it was to fix it. Still feels a little racketed.

Elizabeth Bernard a year ago

This business is very unprofessional. The representative actually told me to relax, calm down. I was very specific regarding my need to replace a car radio. I did hang up on him because he was so disrespectful. I called back today and the hostility and disrespect continued. I did hang up on him again. I am a 67 year old woman and will not abide this behavior. Take your business elsewhere.

Christopher Lam 5 years ago

Nick and Taylor have been working on my family's vehicles for over a decade now - our cars, through time, have ranged from American makes (Tesla), Japanese makes (Lexus, Toyota, Acura), and German makes (Porsche, Mercedes-Benz, BMW). Every project, whether big (e.g. wiring in a bluetooth/iPhone kit to a 2006 Porsche) or small (e.g. hardwiring my radar detector on a brand new 2021 Supra) they take on with no hesitation. And we are always beyond happy with the quality of the work done. For example, on the bluetooth/iPhone kit (Dension unit) done on our '06 Cayenne they were able to have my original OEM headunit work with steering wheels controls kept! For my radar detector (Uniden R7), they found a super discrete mirror mount and a great place to mount the external mute/function box! The best part is that they walk you through what they plan to do so that you can provide feedback before anything is done - I personally have loved that because they also let me know why some of my initial thoughts may not be best for my intended use. Service with these guys is top notch and it's not surprise why you'll always bump into their regulars when you're there for even just an hour!